Plans and feature configuration
SimplAI gates certain features by plan. This page describes which capabilities are available on the Free plan versus paid plans. Specific credit allocations and quantitative limits are configurable per plan and are not listed here — see your plan details in the billing area.
Feature gating by plan
| Feature | Free plan | Paid plans |
|---|---|---|
| Voice bot (enable / disable) | Available | Available |
| Voice bot summary (enable / disable, with summary prompt) | Available | Available |
| Voice bot advanced configuration | Not available | Not available |
| Guardrails | Not available | Available |
| SimplAI-managed vector DB | Available (only option) | Available |
| Milvus vector DB (Document / Table Search KBs) | Shown but disabled | Available |
| PostgreSQL vector DB (Table SQL KBs) | Shown but disabled | Available |
Voice bot configuration
Voice bot configuration is simplified across all plans. The available controls are:
- Enable / disable the voice bot.
- Summary — enable or disable the conversation summary, including the summary prompt.
Advanced voice bot configuration options are not available on any plan. On plans where the voice bot is not enabled, these controls are hidden.
Guardrails
Guardrails are not available on the Free plan. They are available on paid plans. For what Guardrails cover, see the Guardrails documentation.
Vector databases
SimplAI provides a managed vector database so you don't need to bring your own backing store. Under the hood it uses:
- Milvus — for Document Search and Table Search knowledge bases.
- PostgreSQL — for Table SQL knowledge bases.
Plan behavior:
- On the Free plan, the SimplAI-managed vector DB is the only option. Milvus and PostgreSQL still appear as choices for their respective knowledge base types, but are shown disabled.
- On paid plans, Milvus and PostgreSQL are selectable as vector DB options for their respective knowledge base types, in addition to the SimplAI-managed option.
Notes
- Gating is enforced per plan; upgrading a plan unlocks the gated features above.
- Quantitative limits (credits, user counts, and other quotas) are configured per plan and are independent of the feature gating described here.
For questions about plans and upgrades, contact [email protected].