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Usages & Insights

While the Run History → Analytics view is per-application, the Usages & Insights suite is the workspace-level view. It aggregates volume, quality, and cost signals across every application in the workspace, so platform owners can see the whole operation at a glance.

This is the right place to land when:

  • You're a workspace admin and want to know where the spend is going this month.
  • You're operating multiple agents/tools and want to spot which ones are degrading.
  • You're explaining usage trends to a stakeholder outside the platform.

What it covers​

  • Volume across the workspace — total runs, breakdown by application, source, and time.
  • Quality signals — error rates, completion rates, where failures concentrate.
  • Cost roll-up — per-second voice usage, per-run text usage, KB ingestion attribution, evaluator costs, all rolled up to workspace totals with per-application breakdowns.

Detailed page work for Usages & Insights is ongoing — this section will expand as those views go live. For now, use Live tracing and Run history for per-application visibility, Analytics for per-metric deep dives, and Audit logs for governance.

Voice Agents​

For voice-specific aggregates — TTFS percentiles, queue depths, silence gap rate — see Voice latency. The Usages & Insights workspace view will eventually surface voice aggregates alongside text agents.