Cristy - Multilingual Debt Collection Agent

Cristy, the AI-powered debt collection agent, automates customer outreach, repayment negotiations, and outcome logging with empathy, compliance, and multilingual communication.

Tool used:

What is Cristy?Cristy is a conversational AI agent designed to modernize debt collection. She automates customer outreach, offers repayment options, negotiates outcomes, and logs all interactions — ensuring empathy, regulatory compliance, and multilingual communication across 50+ languages.

<3sResponse Time

100%Compliance Coverage

50+Supported Languages

40%+Customer Engagement

Who can benefit

Collections TeamsAutomate first-level customer interactions, allowing human agents to focus on complex or escalated cases.

Financial InstitutionsEnsure scalable, compliant, and efficient debt recovery across diverse customer bases.

Fintech PlatformsOffer faster, customer-friendly repayment journeys while improving satisfaction and trust.

BPOs and Contact CentersReduce agent workloads and automate repetitive debt recovery tasks with empathetic AI-powered communication.

Business Impact

Improved Recovery RatesBoost repayment rates through respectful, multilingual communication and always-available customer engagement.

Enhanced Customer ExperienceDeliver empathetic, culturally-sensitive conversations that build customer trust and improve satisfaction scores.

Scalable Collections OperationsManage thousands of conversations simultaneously while maintaining personalization and compliance.

Cost OptimizationReduce operational costs by automating repetitive customer interactions, optimizing team efficiency.

Regulatory Peace of MindBuilt-in compliance ensures that all customer interactions adhere to debt collection laws across different regions.

Key Features

Multilingual CommunicationCristy engages customers in over 50 languages, dynamically adapting to their preferred language of communication.

Empathy-Driven ConversationsRecognizes emotional cues during interactions and responds with appropriate empathy, enhancing customer responses.

Smart Negotiation EngineOffers flexible repayment options tailored to each customer's profile, history, and current situation.

Real-Time Compliance MonitoringEnsures conversations follow local and international debt collection regulations, maintaining full compliance at all times.

Seamless Omnichannel EngagementConnects with customers across voice calls, WhatsApp, SMS, and webchat channels — unified under one platform.

Full CRM IntegrationCristy updates customer payment statuses, promises, and interaction logs directly into your CRM or case management systems.

FAQs

How does Cristy automate debt collection?

Can Cristy support multiple languages?

Is Cristy compliant with debt collection laws?

How does Cristy improve recovery rates?

Can Cristy integrate with my existing CRM?