Refund Policy

Latest update: Dec 15, 2023

Commitment to Service Excellence

At SimplAI, we are dedicated to offering you a seamless and effective platform designed to empower your business with AI solutions. While we strive to exceed your expectations through our services, we understand the importance of flexibility in subscription management.

Subscription Modifications and Cancellations

SimplAI operates on a no-refund policy across all our subscription plans, including monthly and annual agreements. We believe in providing our customers with the utmost transparency and control over their subscription choices.

• Plan Downgrades: If you decide to downgrade your subscription to our Free plan, your current subscription will remain active until the end of the paid period. Upon expiration, your account will automatically transition to the Free plan.
• Auto-Renewal: For your convenience, all SimplAI subscriptions automatically renew under the same terms until canceled. Before each renewal, we will notify you via email, detailing the upcoming charge, so you’re always in the loop.

Cancellation Window: We encourage our customers to review their subscription settings to ensure they align with their current needs. If you wish to cancel or modify your subscription, we recommend doing so before the renewal date to avoid unwanted charges, as refunds are not provided once a subscription fee has been charged.

Account Termination: In cases where an account is terminated due to violations of our Terms of Service, including but not limited to fraudulent activities or breaches of legal compliance, no refunds will be issued.

Contact and Support

Should you have any questions regarding your subscription, wish to make changes, or need further clarification on our policies, our support team is here to assist. Please reach out to us through our designated customer support channels

We value your trust and business at SimplAI and are committed to providing you with the tools and support needed to transform your enterprise with AI. Thank you for choosing SimplAI as your partner in AI innovation.