Customer Experience AI Agent

Transform customer support with the SimplAI Customer Experience Agent, leveraging AI for real-time insights and improved satisfaction.

Tool used:

What is the Customer Experience AI Agent?The SimplAI Customer Experience AI Agent analyzes conversations across emails, chats, calls, and social media using advanced AI to extract sentiment, detect complaints, track promises, and surface actionable customer insights—enabling smarter, faster, and more compliant support operations.

95%+Promise Tracking Accuracy

20-30%Boost in Satisfaction

50%Faster Issue Resolution

30%Improved Customer Loyalty

Who can benefit

Support ManagersMonitor agent performance, unresolved complaints, and compliance risks through real-time dashboards.

CX & Call Center TeamsAutomate analysis of conversations to detect complaints, track customer sentiments, and surface important feedback.

Compliance & Legal TeamsIdentify legal risks, track unfulfilled commitments, and ensure regulatory compliance proactively.

Operations & Product TeamsExtract actionable insights from customer feedback and competitor mentions to inform business strategies.

Business Impact

Faster Issue ResolutionReduces customer escalations by up to 50% through proactive complaint detection and smart routing.

Improved Customer LoyaltyBoosts CSAT and NPS scores by understanding pain points and improving agent-customer interactions.

Reduced Compliance RiskMonitors legal clause references and missed commitments, helping mitigate regulatory risks before escalation.

Data-Driven OversightEmpowers team leads with real-time sentiment trends and detailed agent performance analytics across communication channels.

Key Features

Multi-Channel Support AnalysisAggregates and analyzes customer conversations across email, chat, audio calls, and social media platforms.

Complaint & Sentiment DetectionAutomatically detects negative sentiment, escalations, and customer dissatisfaction in real time.

Promise & Commitment TrackerLogs promises made by support agents and tracks their fulfillment status with smart alerts and reminders.

Legal Clause DetectionScans conversations for references to legal clauses and regulatory risks to ensure compliance.

Competitor Mentions AnalysisIdentifies competitor mentions during customer interactions to inform marketing and product strategies.

Agent Sentiment & Performance ScoringEvaluates agent professionalism, empathy, and issue handling quality to drive continuous performance improvement.

CRM & Dashboard IntegrationSeamlessly syncs insights into Salesforce, Zendesk, Hubspot, and internal BI systems for enhanced workflows.

FAQs

Can the agent track broken promises or unresolved commitments?

How accurate is sentiment detection across channels?

Is this suitable for regulated industries?

Can it work across multiple languages?